Yes. Safety is our priority. We use tamper-resistant bait stations that are locked and secured, preventing pets or children from accessing the materials inside. We also offer non-toxic mechanical trapping options for sensitive environments.

Scratching in walls/ceilings (especially at night), a live rodent, droppings, gnaw marks, rub marks along walls, nesting material, and strong odors in enclosed areas.

If you can, note where you noticed activity (kitchen, basement, garage, attic). Avoid moving items around those areas right before we arrive so we can assess accurately.

In most cases, you’ll see improvement quickly once we start—timing depends on the level of activity, where they’re nesting, and whether the structure is connected to others. After inspection, we’ll explain what to expect and the timeline based on what we find.

Rodent issues can persist if there are multiple entry points, heavy pressure from outside, or activity coming from a connected unit/building. If activity continues after the initial service, we’ll come back, reassess the source/entry points, and adjust the plan. If it’s covered under your service/guarantee, follow-up visits are included at no extra cost.

For most inspections, it helps if an adult is present at the start so we can confirm what you’ve noticed and walk through key areas. You typically don’t need to leave. We’ll let you know ahead of time if access to specific spaces is needed (basement, attic, utility rooms, etc.) or if any precautions are recommended.

For commercial sites, we can coordinate access with a manager or point of contact and work around operating hours when possible.